Privacy Policy
Last updated: 31 October 2026
This policy explains how DealerHub ("we", "us") handles information in the DealerHub mobile app, the DealerHub website (www.dealerhub.pk) and the alerts we send, including WhatsApp messages. DealerHub is a business tool for real estate dealers and agents in Pakistan.
In short: we use your information to run DealerHub for you. Your phone number is only shown to another dealer after you accept their request. Your client notebook is private to you. We do not sell personal information. You can delete your account in the app at any time (how to delete your data).
1. Information we collect
Information you give us
- Account: your mobile number (verified with a one-time code), name, agency, the areas you work in, and optional profile details such as your WhatsApp number.
- Posts: properties and requirements you publish, such as purpose, type, society, size, price or budget, features and notes. Plot / house number and street are stored as private details.
- Client notebook: the clients you add (name, phone number, notes, preferences, stage, follow-up dates) and the activity you log, such as calls, WhatsApp messages, viewings and offers.
- Deals: requests, connections, token amounts, deal values and the commission you record.
- Messages you paste for AI fill: the text or image of a property message you ask DealerHub to read for you.
- Support: what you send us through the app, the website form, email or WhatsApp.
Phone contacts (only if you choose to import)
If you tap Import clients, the app asks for permission to read your phone's contacts. It shows them on your device so you can pick clients, and only the contacts you select are uploaded, as entries in your private client notebook. We do not upload your address book, and we do not contact those people. You can turn the permission off at any time in your phone's settings.
You are responsible for the client information you store, and for having your clients' agreement to keep their details for your business.
Information collected automatically
- Device and notifications: a push notification token for your device, the app version and basic device type.
- Security logs: IP address, request times and similar technical records, used to keep the service running, limit abuse (for example automated copying of listings) and investigate problems.
We do not use advertising trackers, we do not track your location, and we do not sell personal information.
2. Profiles from public listings
To help dealers find each other, DealerHub includes business profiles of property dealers and agencies built from publicly available property listings: the business name, agency, business phone number and the areas where they advertise. These profiles are only shown inside the app to signed-in dealers, are not shown to search engines, and never show the phone number to other users.
If you are listed, you can sign in with that number to claim the profile and correct it, or choose Remove my profile. A removed profile is deleted, and we keep only a one-way scrambled (hashed) copy of the number so the profile is not recreated by later updates. See Delete your data.
3. How we use information
- To create your account, sign you in and keep it secure.
- To show your posts to dealers and match properties with requirements in the same areas.
- To pass contact requests between dealers and share contact details once a request is accepted.
- To send you alerts about matches, requests, deals and expiring posts.
- To run your private client notebook and reminders.
- To read pasted messages and fill in a post for you, when you ask.
- To prevent fraud, spam, scraping and other misuse, and to enforce our Terms.
- To answer support requests and to improve DealerHub.
4. What other dealers can see
- Always: your name, agency, areas and your live posts (without plot / house number, street or your phone number).
- After you accept their request: your phone / WhatsApp number and the plot details of that post.
- Never: your client notebook, private notes, commission amounts, or which client a post is for.
- Share links: if you tap Share on a post, anyone with that link can see that post (without plot number or street), your name, agency and a WhatsApp button to reach you. The link stops working when the post is sold, closed or expires.
5. Service providers
We share information only with providers that help us run DealerHub, and only what they need:
- Google Cloud: hosting, database and storage.
- Google Gemini API: reads messages and images you paste for AI fill. The content is processed to return the extracted details and is handled under Google's API terms.
- Expo, Apple and Google push services: deliver notifications to your device.
- Meta (WhatsApp Business Platform): delivers WhatsApp alerts, only if you turn them on.
- SMS / messaging provider: delivers your sign-in code.
We may also disclose information if required by Pakistani law or a valid legal request, to protect the rights and safety of our users or the public, or as part of a merger or sale of the business (with this policy continuing to apply).
6. WhatsApp and notifications
Push notifications can be turned off in the app's Settings or your phone's settings. WhatsApp alerts are off by default: we only message you on WhatsApp after you turn them on in Settings, and only about your own DealerHub activity (new matches, contact requests, accepted requests, closed deals and expiring posts). We do not send marketing on WhatsApp. You can turn WhatsApp alerts off at any time in Settings, or ask us to stop.
Dealers who have not joined DealerHub (profiles from public listings) are never sent push, SMS or WhatsApp messages by DealerHub.
7. How long we keep it
- Account, profile and client notebook: until you delete them or your account.
- Posts: live for 14 days unless renewed, then kept in your history until you delete them or your account.
- Sign-in codes: a few minutes (stored only in scrambled form).
- Notifications: kept in your in-app inbox until your account is deleted.
- Security logs: kept for a limited period, normally up to 30 days.
- Support requests: as long as needed to resolve them and keep a record.
- Removed numbers: a one-way hash only, so a removed profile is not recreated.
8. Security
Data is encrypted in transit (HTTPS). Access is protected by phone verification and signed sessions, sign-in codes are stored hashed, and requests are limited to stop guessing and bulk copying. No system is perfectly secure, so please keep your phone and sessions safe and contact us if you notice anything unusual.
9. Your choices and rights
- See and correct: edit your profile, areas, posts and clients in the app.
- Delete: delete single posts, clients and activity entries, or your whole account in Settings → Delete Account. See Delete your data.
- Notifications: turn push or WhatsApp alerts off in Settings.
- Contacts: turn the permission off in your phone's settings.
- Ask us: for a copy of your data or any privacy question, write to support@dealerhub.pk.
10. Children
DealerHub is a professional tool for adults. It is not meant for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
11. Where data is stored
DealerHub runs on Google Cloud. Data may be stored and processed in Google data centres outside Pakistan (currently in Asia), and by the providers listed above in the countries where they operate. We use providers with industry-standard security.
12. Changes and contact
We will update this page when our practices change and show the new date at the top. For important changes we will also tell you in the app.
Questions or requests: support@dealerhub.pk · WhatsApp +92 321 9782102 · 409, Royal Mall Plaza, H Block, Soan Gardens, Islamabad, Pakistan · Contact page