Delete your data

Last updated: 31 October 2026

You can delete your DealerHub account and data yourself in the app, at any time and free of charge. If you cannot use the app, you can ask us to do it.

1. Delete your account in the app

1. Open the DealerHub app and sign in.
2. Tap the Settings (gear) icon at the top of the screen.
3. Scroll to Session & Account and tap Delete Account.
4. Type DELETE to confirm. Your account is deleted immediately and you are signed out.

What is deleted

• Your account and profile (name, phone, agency, areas, settings).
• All your properties and requirements, and their share links.
• Your client notebook: clients, notes, activity and follow-ups.
• Your matches, contact requests, connections, deal records and notifications.
• Your device's push notification token.

What is kept

• A one-way scrambled (hashed) copy of your number, so a profile is not recreated for you from public listings. It cannot be turned back into your number. You can still sign up again later.
• Contact details another dealer already received from you after you accepted their request remain with them, outside our control.
• Records we must keep by law, and encrypted backups, which are overwritten on a rolling schedule (normally within 30 days).

2. Remove a profile listed under your number

DealerHub may already list your business profile (built from public property listings), even if you have never used the app. To remove it:

1. Open the DealerHub app and enter your mobile number.
2. Enter the code we send to confirm it is your number.
3. On the profile we show, tap Remove my profile. The profile is deleted straight away, and the number is not listed again.

If the profile shows your number but is not you (for example an old office number), tap Not me / this is my office number instead: your number is taken off that profile.

3. Delete only some data

• A post: Khata → My Posts → Delete on the post (tap twice to confirm).
• A client: open the client → ⋮ menu → Delete client.
• An activity entry: tap the entry in the client's Activity tab → Delete entry.
• Notifications: turn push or WhatsApp alerts off in Settings.
• Phone contacts access: turn it off in your phone's settings. Clients you already imported stay until you delete them.

4. Ask us to delete your data

If you cannot use the app (for example, you no longer have the phone), send us a request:

• Use the deletion request form, or
• email support@dealerhub.pk with the subject "Data deletion request".

Include the mobile number on the account or profile, and your name or agency. To protect you, we confirm the request with the owner of that number before deleting anything. We complete verified requests within 30 days, usually much sooner, and tell you when it is done.